Welcome to the Nexus Dynamics IT Department's FAQ page. Here you will find answers to common questions regarding remote access, account management, and general IT support.
Q: How do I request access to the corporate network from home?
A: All remote access for employees and authorized contractors is provided exclusively through the corporate VPN. To request access, please file a ticket to the it-support@firefile.site with your manager's approval attached. You cannot access internal resources directly from the public internet.
Q: I received an error FFS-ERR-ACCESS-DENIED-EXTNET. What does it mean?
A: This is our standard security message indicating an access attempt from an external, untrusted network. If you are an employee, this means you are not connected to the corporate VPN. Please connect to the VPN and try again. If the issue persists while on the VPN, your account may lack the necessary permissions for that specific resource.
Q: The VPN connection is slow or unstable. What can I do?
A: First, please check your local internet connection speed and stability. If your home network is working correctly, try switching to a different VPN gateway (e.g., vpn-eu-warsaw instead of vpn-eu-frankfurt). If the problem continues, please report the issue to the IT Department with details about your location and the time of the issue.
Q: I forgot my password. How can I reset it?
A: Please contact the IT Service Desk by phone for identity verification.
Q: How often must I change my password?
A: In accordance with our security policy, all employee passwords must be changed every 90 days. You will receive email notifications starting 14 days before your password expires.
Q: How can I request new software for my workstation?
A: All standard approved software is available for self-installation via the "Software Center" application on your corporate laptop. For specialized or new software, a request must be submitted through the Service Desk Portal and requires approval from your department head.
Q: My laptop is not working. What is the procedure?
A: Please do not attempt to repair corporate hardware yourself. Create a high-priority ticket in the Service Desk Portal detailing the issue. An IT technician will contact you to arrange for diagnostics or a replacement device.
If your question is not answered here, please do not hesitate to contact us. Email: it-support@firefile.site
Note: For security reasons, please do not include your password in any email or ticket.